SHIPPING & RETURNS
SHIPPING POLICY
Free shipping is included on all physical products delivered to the United States, with no minimum order value.
U.S. orders are delivered within 3–5 business days after payment confirmation, including order processing. Business days exclude weekends and public holidays. Exceptional carrier disruptions or incorrect address information may affect delivery.
When tracking is available, customers will receive the tracking information by email.
Customers are responsible for providing a complete and accurate delivery address. Bela Todo Dia is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information.
Digital products, including e-books and beauty guides, do not require shipping. Access or download instructions are provided electronically after payment confirmation.
If you have questions about your order, please contact us through our Customer Service page and include your order number.
RETURN & EXCHANGE POLICY
We want you to be satisfied with your purchase. For eligible physical products, return requests must be submitted within 30 days of delivery.
To qualify for a return, the product must be unused, unopened, in its original packaging, and in the same condition in which it was received. Proof of purchase and photos of the product may be required.
Before returning any product, please contact us through our Customer Service page and provide your order number, the reason for the request, and photos when applicable. Products returned without prior authorization may not be accepted.
If an item arrives damaged, defective, or different from the item ordered, please contact us within 7 days of delivery. After reviewing the request, we may offer a replacement or refund, as appropriate.
Return shipping costs are normally the customer’s responsibility, except when the product is defective, damaged upon arrival, or incorrectly shipped. Original shipping charges are non-refundable unless required by applicable law.
Refunds for approved returns will be issued to the original payment method after the returned product has been received and inspected. Processing times may vary depending on the payment provider.
For hygiene and safety reasons, opened or used cosmetics, makeup tools, applicators, eyelashes, and personal-care items cannot be returned unless they are defective or damaged upon arrival.
Digital products, e-books, downloadable materials, gift cards, personalized products, and sale items may be non-refundable once access or download has been provided, except where required by applicable law.